Most Frequently Viewed FAQ

1How much does an animation cost?

The cost of an animated video mainly depends on its style, length and turn around time. So to get the best quote please contact us with your requirements.

2How do we communicate with each other?

To understand your requirement, we usually communicate with our clients through live communication tools such as Skype. But for project updates and for getting feedback we prefer email communication. All communications are documented to ensure clarity and future-referencing.

3Do you have refund policy?

Yes, we have a refund policy.

If any of our client not satisfied with our service at any stage of production, then client may request for a refund completing the refund request form which will be provided to the client upon request

Refund Policy will not work in the following cases:

If you have already confirmed or approved the acceptance of a video, we cannot provide a refund. Your approval represents an acceptance of the final project and serves as an implicit statement of satisfaction.

If you have failed to communicate with us for more than sixty days, any refunds will be at the discretion of "explainervideoagency.com" management.

If the company for whom the video was produced should close, change its name, or undergo other alterations rendering an Animated video ill fitting, we cannot issue a refund.

4What if I am not satisfied with result?

Explainer Video Agency ensures that the final video meets the client's requirement and the industry standard in creativity, ideas and originality. But in an unlikely situation if any of our client not satisfied with the final result then we issue a refund as per our refund policy.

5When I will buy the video, will your name be on it?

For adding our logo we always take permission from our clients. If they allow us to add our logo then only we add our logo in the video.

6How much time is required to create a video?

Time for creating an animation depends on it is length and style. However, a normal 2D animation having duration of around a 60 seconds usually takes 2-3 weeks to get completed.

7What steps are involved in creating a video?

Steps that are involved in creating a video:

  • Icon - Concept
    Understanding the concept
  • Icon - Scripting
    Creating the script
  • Icon -Story boarding
    Story boarding
  • Icon - Animate
    Developing the
    animation
  • Icon - Adding voice over
    Synchronizing the
    animation with voice over and back ground music
  • Icon- Final Delivery
    Revision and final
    delivery

8In which format you deliver the final video?

We deliver all our videos in mp4 HD version format. But if you need the animation in any other format then we will provide you the animation in that format.

9Do you provide voice over by native speaker?

Yes. We provide voice over by native speaker of American English, British English or any other vernacular or regional language which you will prefer.

10I am interested, How do we get started?

Contact us by filling up the contact us form given in our website with details of your requirement. One of our representatives will get in touch with you as early as possible.

11What are your payment terms?

You need to pay us 50% of the total project value before starting the project and remaining 50% has to be paid once the video is complete.

12Will you help us to market the video in various platform and integrate it in our website?

Please contact us with your video requirement. We are happy to discuss.

Now it is enough about us

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